Installation and inventory of hardware and software.
Provide 1st and 2nd level support including Break/Fix troubleshooting,
resolving complex problems to their root cause.
Technical assistance to customers, other IT Teams and Infrastructure
Support Team members.
Follow PC asset management procedures (inventory, billing,
Participate in system testing of new or modified versions of GIL
Ensure the Information Protection of our Systems and Data and the
Safety of our workplaces and personnel.
Provide High Quality Customer Relations Support
- Good English language skills.
- Minimum of 2 years IT support experience at an onsite location
- Knowledge of Audio/Visual systems